Return and Refund Policy for TryMyCloset.com

A Comprehensive Guide for Our Valued Customers

Introduction

At TryMyCloset.com, we strive to ensure that our customers are fully satisfied with their purchases. As an online boutique hosting multiple trusted sellers, our return and refund policy aims to provide clear guidelines to facilitate seamless transactions. Please review the following terms carefully to understand our process for returns, refunds, and exchanges.

Eligibility for Returns and Refunds

Our return and refund policy is applicable to all products purchased via TryMyCloset.com from our trusted sellers. However, some items may be shipped from locations other than our central warehouse, and specific conditions apply to these products.

Conditions for Returns

·       Items must be returned within 30 days of delivery.

·       Items must be unused, unworn, and in their original packaging, with all tags attached.

·       Proof of purchase from TryMyCloset.com is required.

·       Products marked as "Final Sale" cannot be returned or exchanged.

Conditions for Refunds

·       Full refunds are issued for items returned due to defects or damage upon delivery.

·       Proof of damaged items may be required. This can include photos or videos clearly showing the defect or damage.

·       Refunds for non-damaged items will exclude shipping costs.

·       Refunds will be processed within 10 business days of receiving the returned item.

Return Process

To initiate a return, please follow these steps:

1.       Contact our customer service team at support@trymycloset.com within the return window.

2.       Provide your order number, proof of purchase, and, if applicable, proof of damage.

3.       Our team will review your request and provide a return authorization number (RAN) and return shipping address.

4.       Pack the item securely, affix the RAN, and ship it to the address provided. Customers are responsible for return shipping costs unless the item is defective or damaged.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive your returned item, we will issue a refund, and you can place a new order for the desired item.

Non-Returnable Items

Certain items are non-returnable, including:

·       Personalized or custom-made products

·       Intimate apparel and swimwear

·       Gift cards

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info_store@trymycloset.com.

Thank you for shopping with TryMyCloset.com. We value your business and are committed to providing a pleasant shopping experience.