FAQ

Frequently Asked Questions (FAQ) for Try My Closet Custom Orders

What is a custom order?

As a product expert, our custom orders cater to your unique preferences, including coloring, garment selection, and imaginative design. Enhance your style with our exclusive designs. Enjoy viewing some of our custom designs in the gallery!

How do I place a custom order?

To place a custom order, visit our website at TryMyCloset.com and navigate to the custom orders section. Fill out the customization form with your desired specifications and submit it. You will receive a confirmation email once your request is processed.

Expertly customize your order with our Custom Order by Existing Design feature. Save time and receive a high-quality product that meets your specific needs. Enjoy personal attention to your project by speaking with one of our specialists.

Can I get a sample before placing a custom order?

Yes, you can request a sample of the fabric or material before finalizing your custom order. Please contact our customer service team for more details regarding sample requests.

How long does it take to receive a custom order?

The processing time for custom orders varies depending on the complexity and availability of materials. Generally, custom orders take between 1 to 3 weeks to be completed and delivered.

Can I make changes to my custom order after placing it?

Changes to custom orders can be made within 24 hours of placing the order. Please contact our customer service team as soon as possible to make any adjustments.

What is the return policy for custom orders?

Custom orders are non-refundable and cannot be returned due to their personalized nature. However, if there is a defect or error in your order, please contact our customer service team, and we will work to resolve the issue.

How much does a custom order cost?

The cost of a custom order depends on various factors, including the type of material, level of customization, and design complexity. You will receive a detailed price quote after submitting your customization form. A $10 non-refundable deposit fee applies, which is put towards the full purchase price. You can start your custom order here.

Are there any limitations to customization?

While we strive to accommodate all customization requests, certain limitations may apply based on material availability and design feasibility. Our team will communicate any constraints during the order process.

How can I track my custom order?

Once your custom order is processed, you will receive a tracking number via email. You can use this number to track the status of your order on our website.

Who can I contact for more information?

For any additional questions or concerns regarding custom orders, please contact our customer service team via email at info_store@trymycloset.com or call us at (803) 999-7358.

We hope this FAQ provides clarity and helps you enjoy a seamless custom order experience with Try My Closet!